As your Extended Business Office, we can provide customized programs to meet your specific needs including, but not limited to:
Quick resolution of contract accounts. One time offer under your business name. This program can be used on self-pay accounts to help bring in extra cash flow.
Letters are sent requesting payments. If no payments are received then accounts could be forwarded to Extended Business Office Solutions for final resolution.
Flexible pre-collect programs are designed specifically for each individual client. You will benefit from our expertise, low cost, and a reduction in your write-off accounts. We can provide the following:
Professional development and continued learning is important for growth in any industry. We value the opportunity to share collection industry topics with you and your personnel and we enjoy learning more about their specific industries and their individual needs.
We employ several former revenue cycle managers who have over 120 years of experience between them and a past President of the local AAHAM chapters. Our executives are available to work with your staff reviewing all or part of your accounts receivable, including collection letters, collection policies and procedures, and timing issues. After a thorough analysis, you will be provided a free comprehensive report outlining ways in which to combine our proven techniques with your in-house collection efforts to increase current recovery results.
As healthcare costs continue to rise, patients are taking on greater responsibilities of self pay dollars. EBO Solutions can design a customized self pay program to meet your facility’s needs. EBO Solutions exercise great care in establishing and maintaining positive patient relationships. We will follow your facility’s specific standards, creating a seamless and fully integrated extension of your business office.
We will process and mail all monthly payment statements for those customers on a payment plan.
Using your facility’s guidelines, applications, and patient data, we can prescreen the patient and mail out applications for qualified consumers.
The goal of the statement services is to create an opportunity to communicate with the consumer. Our program enhances and supports the internal efforts of your facility in resolving the open account. The program consists of a series of notices that are specifically designed to ensure a response from the consumer in a timely fashion.
We provide resources to follow up on insurance claims to request payment and to resolve claims in a timely manner.
We will provide customer service representatives to call as an extension of your business office to request payment or to find out the disposition of an account.
Customers are provided with the means by which to resolve, restructure and settle debt problems as an alternative to bankruptcy.
This program gives you the ability to free up your staff to complete those tasks that require their immediate attention. This program is customized to fit your business needs. EBO Solutions will work as an extension of your business office.
Through our client portal, you are able to access your account at any time that is convenient for you. You can run audits, look up specific accounts, and pull reports.
PPMS is a management system based upon developing, implementing, and adhering to professional practices and policies. The program is ISO 9002 compatible in principal. The design of the PPMS™ program has been engineered toward the Revenue Recovery Industry.
SOC 1 is the authoritative guidance that allows service organizations to disclose their control activities and processes to their clients and their clients’ auditors in a uniform reporting format.
SecurityMetrics, Inc. is a leading provider of PCI – DSS security solutions. We are fully compliant with all aspects of PCI – DSS 3.0.
EBO Solutions is Red Flag Compliant in accordance with the F TC Fair and Accurate Credit Transactions Act #114. Our corporate Red Flag Rules Compliance policy is reviewed annually.